Frequently Asked Questions

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General questions

To make claims processing efficient, claims for eligible medical expenses may be paid in two ways:

  1. Eligible expenses that have been paid by or on behalf of the insured person may be reimbursed by cheque, or wire transfer directly to the insured person.
  2. Eligible expenses that have not yet been paid by the insured person may, at the option of IMG, be paid by cheque or wire transfer, either to the insured person or directly to the provider.

Credit card payment is accepted. Once the emailed quotation is submitted, enrollees have the option to enter their credit card information, once they select the coverage amount and deductible of choice.